Easy Exchange & Return

Refund policy

Dr Herbs™ Exchange & Return Policy

At Dr Herbs™, we strive to provide you with high-quality herbal products, and your satisfaction is our priority. We understand that sometimes you may need to return or exchange a product. Here's how our return policy works:

1. Smokers Tooth Whitening Powder:
   • If the seal of the product is opened, it is not refundable or exchangeable.
   • Unopened products can be returned within 7 days from the date of delivery for a refund, with a deduction of Rs. 250.

2. Majoon e Khaas and Majoon e Hawwa:
   • Returns or exchanges are accepted only if the seals are unopened.
   • Customers with allergies to any of the ingredients in Majoon products may receive a partial refund (not full).
   • Dr Herbs™ reserves the right to grant partial refunds to special and loyal customers with genuine reasons.

3. Return Process:
   • To initiate a return or exchange, please send the product to Dr Herbs™ Return Address.
   • Once we receive the product at our office, we will process your refund within 24 hours (processing time).
   • The Rs. 250 deduction applies to refunds, not exchanges. Exchanges are free for customers.

4. Timeframe:
   • Our refund or exchange policy is applicable within 7 days from the date of parcel delivery, inclusive of the day of receipt.
   • To facilitate the process, please send us a picture of the parcel with the delivery slip pasted on the flyer.

5. Change of Mind:
   • Returns due to a change of mind are not accepted.

We are committed to serving you better and ensuring your satisfaction with our products. If you have any questions or need assistance with a return or exchange, please don't hesitate to contact us.

Note: This return policy is subject to change at the discretion of Dr Herbs™.

Dr Herbs™ Customer Support: 033333-384-384